Online Teaching Technology Support

Instructor Knowledge Base 

The UCLA Extension Instructor Knowledge Base presents “how-to” guides for Canvas announcements, content pages, assignments, discussions, quizzes, and grades, as well as institutional best practices related to teaching and learning.

Set-up your UCLA Logon ID
Creating your UCLA Logon ID and password is essential for you to access your email, required training, and the payroll system.

    • Create your UCLA Logon ID with your UCLA Employee ID Number (UID) here: https://accounts.iam.ucla.edu/register 
    • Set up Multi-factor Authentication: Single Sign-On (SSO) requires 2-factor authentication for all faculty, staff, student, and affiliate accounts. The preferred method for 2-factor authentication is using a mobile phone, either via the Duo app or SMS text messaging. More information on DUO may be found here.

Canvas is an online learning environment where you can interact with your students, present course materials and activities, grade assignments, and more. To get started please view the information below: 

Setting Up & Logging into Canvas

    1. Go to https://my.uclaextension.edu
    2. Type in your email address (using the email you provided to your Program Department)
    3. Type in your Canvas Password or click on "Forgot Password" to create a new password
    4. Click the "Login" button

Additional Canvas Support
Chat live or call Canvas Support at (833) 430-3501. Canvas Support is available 24/7.

Zoom is a web conferencing tool that allows you and your students to interact with one another online, in real-time. If your in-person class has transitioned to online delivery, you can use Zoom via Canvas to meet live with your students.

Getting Started
1. Step One - Get a UCLA Email Address
In order to activate your UCLA Zoom account, you must have a UCLA email address (account ending in ucla.edu) that you are using to log into Canvas. If this is not the case, reach out to your Program Department. 

2. Step Two – Review the Zoom Knowledge Base
To learn how to activate your UCLA Zoom account and use it directly within your Canvas course, access our Zoom Knowledge Base articles below.

3. Step Three – Watch the Zoom 101 Video Tutorial
Watch the
 Zoom 101 video tutorial that walks you through scheduling and managing Zoom meetings directly from your Canvas course.

4. Step Four – Attend a Zoom Drop-in Training Session
Live Zoom drop-in training sessions will be offered for the next several weeks. The live sessions will include an overview of Zoom meeting features, demonstrations of how to use Zoom securely via your Canvas course, and an open-ended Q&A component.

To join a live training session, click this Zoom Meeting link.

Prior to joining the meeting:
• Make sure that you are running the latest version of Zoom.
• Test your audio, video and internet connection by joining the Zoom Meeting Test.

Schedule: Meeting Time: 5–6 PM PT

04/22 – Thursday
05/04 – Tuesday

05/06 – Thursday
05/11 – Tuesday
05/13 – Thursday
05/18 – Tuesday
05/20 – Thursday
05/25 – Tuesday
05/27 – Thursday
06/01 – Tuesday
06/03 – Thursday
06/08 – Tuesday
06/10 – Thursday
06/15 – Tuesday
06/17 – Thursday
06/22 – Tuesday
06/24 – Thursday
06/29 – Tuesday
07/01 – Thursday
07/06 – Tuesday
07/08 – Thursday

 

Additional Zoom Support
Please contact support@unexonline.zendesk.com if you have any questions or would like additional support in using Zoom as an instructional tool.

Please allow for a 24-hour response time, excluding weekends and holidays. See the UCLA Extension Calendar for university holidays.

Review the Panopto Quick Start Guide to learn about recording and uploading videos into your Canvas course.

Guidance for Students with Disabilities

Transitioning to a remote learning environment has had an impact on us all, and possibly increased the challenges for our students with disabilities in accessing course content. The Office of Disability Services (ODS), along with Instructional Design & Learning Support (IDLS), are committed to helping you navigate the impact this may have on your teaching in the remote environment.

The Dean’s Office has revised its guidance to instructors for remote teaching of students with disabilities. Please review the FAQ’s provided below.

For more information about student resources please visit our Student Rights and Responsibilities Center page (SRRC). For information about protecting privacy and data, please visit this UCLA Administration webpage.

The Office of Disability Services is assessing how to best support courses with ODS students that may require remote proctoring support.

If you are monitoring students via Zoom during a timed exam for your course and you will require ODS to provide a proctor for additional support, please complete the following survey in its entirety: ODS Live Exam Proctoring Inquiry Form.

What if a student tells me they have a disability?

By law, students may only receive accommodations that have been approved through the Office of Disability Services (ODS). If a student requests an accommodation from you directly, please refer them to ODS using the contact information below.

ODS will notify every instructor in writing of the students with disabilities currently enrolled in their classes, and what accommodations they must receive.

What if a student is approved for Otter, Livescribe, or Audio Recording? 

  • Please record your course lecture via Canvas as soon as is practicable.
  • If using Adobe Connect, recordings are automatically available to students in your course Conference Room area.
  • If using Zoom, recordings are not automatically saved via Canvas. Please review the step-by-step instructions on how to record your lectures in Zoom and post them to Canvas.
  • For more information about privacy and data, please visit this UCLA Administration webpage.

What if a student has been approved for Notetaking Support or Advanced Slides?

Notetaking support is a general category of support that we are required to provide to students. Advanced slides, transcriptions, captioning services, etc., are potential forms of notetaking support that may be recommended according to each student’s individual needs. Not all forms of notetaking support are necessary for every student.

If you are unable to provide advanced copies of slides, or full transcriptions of your lectures, please contact ODS and we will attempt to make alternate accommodations for the student.

Please note: All students who are approved for notetaking support are also automatically approved for audio recording. This does not necessarily mean that you are required to make a recording, but you may be asked to allow the student to record audio through a speech-to-text device.

What if there are no transcripts or recorded lectures?

For courses in which transcriptions are unavailable, and a student’s approved note-taking option is not effective, please ask the student to contact ODS to determine an alternative.

How do I get direct assistance for Canvas matters?

If you have questions about how to record and upload a video to Canvas or need other types of technology-related assistance, please contact IDLS during normal business hours at 310-206-2329 or support@unexonline.zendesk.com.

24/7 Canvas Support is also available. You may submit a help request from within your course page, which will automatically generate a ticket to the appropriate support person.

How do I support a student with exam accommodations?

  • Extra Time. If you are providing an exam through Canvas, you are able to adjust times for students with an extra time accommodation. Guidance for how to do so can be found at the following link: Accommodating requests from ODS for additional time.
  • Exam Proctoring during normal business hours: Zoom. ODS will be proctoring live exams via Zoom on a case-by-case basis. Please complete the ODS Live Exam Proctoring Inquiry Form if you need additional support for your course.
  • Exam Proctoring after-hours: ProctorU. ProctorU must be used for after-hours needs, as we do not currently have the capacity to proctor exams outside of normal business hours. Please contact IDLS if you are not currently connected to ProctorU through Canvas.

Zoom Background Downloads

     
Click here to download                                          Click here to download

   
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Tech Support

UCLA Logon IT Support (Bruin OnLine / Single Sign-On):
https://www.it.ucla.edu/it-support-center

UCLA Logon Support (Enrolling in Multi-Factor Authentication): https://www.it.ucla.edu/iamucla/enroll-multifactor

Canvas Support:
Contact:
support@unexonline.zendesk.com